We want you to have a delightful experience with your orchid purchase from Ariel’s Orchids. While all sales are final and nonrefundable, we understand that unforeseen issues may occasionally occur. If you receive a defective product, please notify us within 24 hours of receiving the flowers by emailing us at info@arielsorchids.com, calling us at 305.942.9307 or you can send us a message via WhatsApp. To assist you promptly, kindly include a photo of the arrangement in your email.

Please keep in mind that orchids are delicate and require proper care. They have their own unique life and are perishable. We’re here to support you in making the most of your orchids, so please don’t hesitate to reach out if you have any questions or need guidance on caring for your beautiful blooms.